Privacy Policy

WHITE INK PUBLISHING PRIVACY POLICY

Last updated: 9 September 2026

1. About This Privacy Policy

White Ink Publishing respects the privacy of visitors, customers and people who communicate with us.

This Privacy Policy explains how personal information may be collected, used, stored, shared, protected and otherwise handled when you:

  • visit whiteinkpublishing.com;

  • purchase a digital publication;

  • complete checkout;

  • submit a Contact form;

  • request order or download support;

  • submit feedback, corrections, complaints or grievances;

  • otherwise communicate with White Ink Publishing.

White Ink Publishing is a digital publishing business operated by Arun Suresh Tiwari.

Website: whiteinkpublishing.com
Email: contact@whiteinkpublishing.com

Our business, privacy and grievance contact details are provided in Section 15 of this Policy.

2. Personal Information We May Collect

We aim to collect only the information reasonably necessary to operate our website, process purchases, deliver digital publications, provide customer support, maintain appropriate business records and comply with applicable law.

Depending on how you interact with White Ink Publishing, the information we may receive or process includes the following.

A. Information provided during checkout

This may include:

  • full name;

  • email address;

  • telephone number;

  • country;

  • state;

  • order details;

  • publication purchased;

  • purchase amount;

  • order number;

  • payment status;

  • transaction or payment reference information made available to us by the payment service provider.

B. Information submitted through the Contact form

This may include:

  • name;

  • email address;

  • subject;

  • message;

  • information you voluntarily include in your enquiry.

Please do not include unnecessary sensitive, banking or confidential information in Contact-form messages.

C. Customer-support and grievance information

When you contact us about an order, payment, download, publication or other issue, we may receive information such as:

  • your name;

  • email address;

  • telephone number, if voluntarily provided or reasonably required;

  • order number;

  • payment or transaction reference;

  • description of the issue;

  • communications exchanged with us;

  • complaint or grievance reference number, where applicable.

D. Technical information

Our website, hosting provider or related technical services may automatically process limited technical information required to operate, protect and maintain the website.

This may include:

  • IP address;

  • browser information;

  • device information;

  • timestamps;

  • security or system logs;

  • essential cookies;

  • session information;

  • similar technical information required for website, store, checkout or security functionality.

The precise technical information processed may depend on the services and infrastructure used to operate the website.

3. Payment Information

Online payments on our website are processed through Razorpay.

White Ink Publishing does not ask customers to provide us directly with highly sensitive payment credentials such as:

  • UPI PIN;

  • card CVV;

  • banking password;

  • OTP;

  • complete payment-card credentials.

Payment details entered within Razorpay's payment interface are processed according to Razorpay's systems, security practices and applicable privacy terms.

White Ink Publishing may receive limited payment-related information necessary to verify and administer an order, such as:

  • payment status;

  • amount;

  • transaction reference;

  • order reference;

  • payment confirmation information.

Never send an OTP, UPI PIN, card CVV, banking password or other confidential banking credential to White Ink Publishing through email, Contact forms, telephone, WhatsApp, Instagram or any other communication channel.

4. How We Use Personal Information

We may use personal information for lawful and legitimate business purposes including:

  • processing purchases;

  • confirming successful payments;

  • creating and maintaining order records;

  • fulfilling digital orders;

  • delivering purchased publications;

  • sending download links;

  • responding to customer enquiries;

  • providing customer support;

  • resolving payment, email, access or download problems;

  • investigating complaints or grievances;

  • responding to correction or publication-related feedback;

  • preventing fraud, abuse, misuse or security incidents;

  • protecting the website and administrative systems;

  • maintaining accounting, transaction and business records;

  • complying with applicable legal or regulatory requirements;

  • responding to lawful requests from courts, governmental authorities or regulators;

  • protecting the lawful rights and interests of White Ink Publishing, our customers and others.

We do not intend to use personal information for purposes unrelated to those for which it was collected unless permitted by applicable law or appropriate consent is obtained where required.

5. Digital Product Delivery

White Ink Publishing currently sells digital publications, including downloadable PDF publications.

After successful payment, download access is provided using the email address entered during checkout.

Customers are responsible for providing a valid and accessible email address.

The current download-access period is communicated through the checkout process, order information, delivery email or our Digital Delivery Policy.

Customers should download and safely store purchased files within the stated access period.

For full details, please refer to our Digital Delivery Policy.

6. Contact-Form Information

Information submitted through our Contact form may be used to:

  • respond to general enquiries;

  • provide order support;

  • investigate download problems;

  • address payment-related questions;

  • respond to publication enquiries;

  • receive corrections or feedback;

  • handle customer complaints;

  • handle privacy or consumer grievances.

Submitting a Contact form does not automatically subscribe you to promotional marketing communications.

7. Service Providers

White Ink Publishing relies on third-party service providers to operate parts of its digital business.

These currently include or may include the following categories.

Hostinger

Hostinger is used for functions including:

  • website hosting;

  • website-building functionality;

  • online-store functionality;

  • Contact-form processing;

  • order administration;

  • digital-product delivery;

  • website security and technical infrastructure.

Razorpay

Razorpay is used to process online payments.

Email and communication services

Email providers and related communication services may process information necessary to send or receive:

  • order communications;

  • download communications;

  • customer-support messages;

  • administrative communications;

  • complaint or grievance correspondence.

Professional and technical services

Where reasonably necessary, we may use technical, accounting, legal or other professional service providers to operate, protect or maintain the business.

Third-party providers operate subject to their own terms, privacy practices and applicable legal obligations.

8. Sharing of Personal Information

White Ink Publishing does not sell or rent personal information to advertisers or unrelated third parties.

Personal information may be shared where reasonably necessary with:

  • website and hosting providers;

  • payment processors;

  • email and communication providers;

  • technical-support providers;

  • professional advisers such as accountants or legal professionals;

  • governmental authorities;

  • regulators;

  • courts;

  • law-enforcement authorities where disclosure is lawfully required.

We seek to limit sharing to information reasonably necessary for the relevant purpose.

9. Cookies and Similar Technologies

Our website may use essential cookies and similar technologies required for purposes such as:

  • website functionality;

  • online-store functionality;

  • shopping-bag operation;

  • checkout;

  • security;

  • session management;

  • fraud prevention;

  • technical performance.

Disabling essential cookies through your browser may affect website, shopping-bag or checkout functionality.

If White Ink Publishing later introduces non-essential analytics, advertising, remarketing or other marketing technologies, we may:

  • update this Privacy Policy;

  • provide additional information;

  • introduce consent or preference controls where required by applicable law.

10. Marketing Communications

A purchase, Contact-form submission, support request or grievance does not by itself constitute consent to receive promotional marketing communications.

If White Ink Publishing introduces:

  • email newsletters;

  • promotional mailing lists;

  • marketing subscriptions;

  • similar direct-marketing services,

users will be provided with an appropriate method to subscribe and, where applicable, unsubscribe or withdraw consent.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable:

  • legal requirements;

  • accounting requirements;

  • tax or financial-record requirements;

  • fraud-prevention needs;

  • security requirements;

  • dispute-resolution requirements;

  • business record-keeping requirements.

For example:

  • order and transaction records may be retained for accounting, legal and business-record purposes;

  • support correspondence may be retained while an issue is being handled and for a reasonable period afterward;

  • complaint and grievance records may be retained for compliance and dispute-resolution purposes;

  • technical or security logs may be retained according to operational, contractual or legal requirements.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable law and reasonable technical limitations.

12. Security

White Ink Publishing takes reasonable steps to protect personal information against:

  • unauthorised access;

  • misuse;

  • alteration;

  • unauthorised disclosure;

  • loss;

  • destruction;

  • security incidents.

Our security also depends partly on the systems and safeguards provided by service providers such as Hostinger and Razorpay.

Measures may include:

  • HTTPS-secured website connections;

  • controlled access to administrative accounts;

  • password protection;

  • restricted access to customer information;

  • secure payment processing through a specialised payment provider;

  • technical and security safeguards made available by our service providers.

However, no method of internet transmission, electronic communication or digital storage can be guaranteed to be completely secure.

Customers should never send White Ink Publishing:

  • passwords;

  • OTPs;

  • UPI PINs;

  • CVVs;

  • banking passwords;

  • other confidential payment credentials.

13. Your Privacy Requests and Choices

Subject to applicable law and the nature of the information involved, you may contact White Ink Publishing regarding personal information associated with you.

We may assist with requests concerning:

  • access to personal information;

  • correction of inaccurate information;

  • updating contact information;

  • deletion or erasure where appropriate;

  • withdrawal of consent where processing depends upon consent;

  • questions regarding the use of your information;

  • privacy complaints or grievances.

Certain information may need to be retained despite a deletion request where reasonably required for:

  • legal compliance;

  • transaction records;

  • accounting;

  • fraud prevention;

  • security;

  • establishment or defence of legal claims;

  • dispute resolution.

To make a privacy request, contact:

contact@whiteinkpublishing.com

We may request reasonable information necessary to verify the identity of the person making the request before disclosing, correcting or deleting personal information.

As India's digital personal-data framework becomes applicable to relevant processing and rights in accordance with its statutory commencement schedule, White Ink Publishing will update its processes and this Policy where necessary to reflect applicable requirements.

14. Children

White Ink Publishing publishes material that may be useful to children, students and families. However, the website is not intended for children to independently conduct commercial transactions.

Purchases by or for a child should be completed by:

  • a parent;

  • lawful guardian;

  • responsible adult.

We do not intentionally seek unnecessary personal information from children.

If a parent or guardian believes that a child has submitted personal information to White Ink Publishing without appropriate involvement or permission, please contact:

contact@whiteinkpublishing.com

We will review the matter and take reasonable action subject to applicable law.

15. Business, Privacy and Grievance Information

White Ink Publishing
Operated by Arun Suresh Tiwari

Website: whiteinkpublishing.com
Email: contact@whiteinkpublishing.com

Principal Business Address

Room No. 13, 3rd Floor
Sammelan CHS, Karnik Road
Kalyan (West), Maharashtra, India

Customer Care

Mobile: +91 7738696626
Email: contact@whiteinkpublishing.com

Privacy & Grievance Officer

Arun Suresh Tiwari

Grievance Email: contact@whiteinkpublishing.com
Grievance Contact: +91 7738696626

White Ink Publishing maintains a grievance-redressal process appropriate to the nature and scale of its operations.

Where applicable under consumer-protection law, complaints will be acknowledged and addressed within the periods required by applicable law.

A complaint or grievance reference number may be provided where appropriate for tracking and follow-up.

16. Security Incidents and Personal-Data Breaches

If White Ink Publishing becomes aware of a security incident or personal-data breach affecting information under its control, we will take reasonable steps appropriate to the circumstances, which may include:

  • investigating the incident;

  • limiting or preventing further unauthorised access;

  • securing affected systems or accounts;

  • coordinating with relevant service providers;

  • preserving appropriate records;

  • taking remedial measures;

  • notifying affected persons or competent authorities where required by applicable law.

17. Third-Party Websites and Platforms

Our website may contain links to or interact with third-party services such as:

  • Razorpay;

  • Instagram;

  • other social-media platforms;

  • external websites or services.

When you leave White Ink Publishing's website or use a third-party platform, that third party's own:

  • Privacy Policy;

  • Terms;

  • security practices;

  • data-processing practices

may apply.

White Ink Publishing does not control the independent privacy practices of unrelated third-party websites or platforms.

If you communicate with White Ink Publishing through a third-party platform such as Instagram, that platform may independently process information according to its own privacy terms.

18. Processing or Storage Outside India

Some technology, hosting, payment, communication or other service providers used by White Ink Publishing may operate infrastructure or process information in India or other jurisdictions.

Where information is processed or stored outside India, such processing or transfer will remain subject to applicable legal requirements and the relevant service provider's obligations.

19. Changes to This Privacy Policy

White Ink Publishing may update this Privacy Policy from time to time because of:

  • changes in applicable law;

  • commencement of new legal requirements;

  • changes in website functionality;

  • changes in payment systems;

  • changes in technology or service providers;

  • introduction of analytics or marketing technologies;

  • changes in business processes;

  • improved privacy or security practices.

The latest version will be published on this page together with its Last updated date.

Where appropriate or legally required, material changes may also be communicated through the website or other suitable means.

20. Contact Us

For questions concerning:

  • this Privacy Policy;

  • personal information;

  • privacy requests;

  • orders;

  • payments;

  • download problems;

  • complaints;

  • grievances,

contact:

White Ink Publishing

Email: contact@whiteinkpublishing.com
Customer Care: +91 7738696626
Website: whiteinkpublishing.com

Address:
Room No. 13, 3rd Floor
Sammelan CHS, Karnik Road
Kalyan (West), Maharashtra, India

For order-specific enquiries, please include your order number and the email address used during purchase, where available.

Never send an OTP, UPI PIN, card CVV, banking password or other confidential banking credential.